Indonesia became the first Asian country that can already use WhatsApp Business on the Android platform along with four other countries namely Italy, Mexico, United Kingdom and the United States. (Read: Official, WhatsApp Business Can Be Downloaded and Used in Indonesia)
Then, what's the difference WhatsApp Messenger commonly used with WhatsApp Business?
As the name suggests, this standalone platform targets businesspeople, from big companies to SMEs.
WhatsApp Business enables businesspeople to be more communicative with their customers, similar to the concept that the Line @ app offers.
Here are some differences between WhatsApp Messenger and WhatsApp Business which is compiled KompasTekno from Gadgets Now, Friday (19/1/2018).
1. Differences logo
WhatsApp Business uses capital letters "B" with a typical WhatsApp green background.
This logo is different from WhatsApp Messenger is famous for the phone picture logo.
2. Can use and add home or office phone numbers
Unlike WhatsApp Messenger that uses a mobile phone number, WhatsApp Business can use and add home or work phone numbers even though it is fine to use a mobile number.
However WhatsApp recommends not to change the mobile number and specify a permanent mobile number.
Using WhatsApp Business and WhatsApp Messenger in the same device can be done, but you have to use different numbers for each one.
3. Can reply message automatically
This feature allows businesses to set auto-replies if they get the same questions from consumers.
This setting can also be used to send automated messages to welcome new customers. This feature is certainly not found in WhatsApp Messenger aimed personally.
4. View statistics of sent and received messages
With this feature, the businessman can see the statistics of the sent messages and messages received.
Unfortunately this feature is not found in WhatsApp Messenger where often, users actually hide information if the message has been read.
Also read: What's the Difference of Last Seen and Online Status in WhatsApp?
5. Can choose the category of business
In addition to informing company profiles, such as operating hours, official sites, and locations, business people can also choose available business categories.
Not just a large company, WhatsApp Business is also open to SMEs and other small businesses. If the business category does not exist in the options available, can choose the category "Others".
6. Check Green
Unlike WhatsApp Messenger no verification process, WhatsApp Business will verify the business account.
Unlike the blue check mark on verified accounts on Instagram or Twitter, accounts that have been verified by WhatsApp Business will be given a green tick.
"If you see a green badge next to the contact's name, it means WhatsApp has verified if the number is properly owned by the company", explains WhatsApp on the company's official website blog.
7. Categorize incoming messages using "Labels"
This feature is a new feature previously not in beta. With "Labels", businesspeople can categorize certain incoming messages so that communication with consumers is more organized.
For those of you who want to take advantage of WhatsApp Business can be downloaded through the Google Play Store via the following link.
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